How much do you depend on the computers, software and network that power your practice? How many thousands of dollars would it cost if your computers went down, even for a few hours? Local Guy is ready to help with an unlimited support plan and monitoring of your network server to help decrease technology problems crippling your business, hindering patient care or tarnishing your professional image.
Support and help as often as you need it
With a Local Guy support plan, help is a phone call away. Our skilled support technicians are ready when you need help and to keep your office technology running smooth. In fact, Local Guy resolves most customers’ problems on the phone–without having to send a technician on site.
Local Guy support lines are staffed by dental and healthcare office technology professionals. They have years of professional, hands-on experience, and training with the solutions that power your practice. To quickly diagnose and fix problems, Local Guy support uses remote-access tools to service your computers and network. Our technicians also connect you with other manufacturers’ support professionals when needed, and stay on the line with you, to help resolve problems quickly. When on-site support is needed, your Local Guy plan puts technology professionals in your office for professional, prompt service.
With a Local Guy support plan in hand, you have a team of office technology professionals ready to help as often as you have questions or problems.
Unlimited phone & remote support
Local Guy support plans cover unlimited support calls, with no additional per-call or per-hour fees for remote problem resolution. Call as often as you need without worrying you’re running up a bill. Our support professionals answer your questions and explain what needs to be done in simple, easy-to-understand terms. If action needs to be taken, the Local Guy team will walk you through it, or, if possible, fix it for you over a remote connection to your network.
Continual server monitoring
Remote monitoring allows Local Guy support to keep an eye on your server’s health and alerts you and Local Guy support to many types of issues that need to addressed.
With a Local Guy support plan, you get four hours of on-site support per incident, at a heavily discounted rate, if ever a technician needs to visit your office to resolve a problem. On-site time beyond four hours per incident is billed at a standard hourly rate.
See your Local Guy Northwest support contract for details.
Local Guy support plan coverage includes answers to your questions, remote diagnostics, problem resolution and help with all Local Guy solutions, including:
- PCs, laptops, servers, printers, scanners and connected devices.
- Business applications like Microsoft Word, Quickbooks and even industry specific applications.
- Windows operating systems.
- External hard drives and other peripheral devices.
- Network routers, switches and wireless Wi-Fi equipment.
- Troubleshooting the integration of practice management software, digital imaging software, and digital dental equipment.
- Computer and network performance recommendations.
- Backup software and system recovery help.
- Distributed audio and video systems.
Flexible plan pricing
Local Guy offers support plans for both single-site and multi-site practices. Support plan pricing is based on the number of workstations in your practice and the number of office locations.